Because, you know, individual employees have total control over prices and promotions...
"*crotchety, generally disdainful older woman enters the store*
[Without making eye contact]: 'Do you have the specials on the tea lattes?'
Me [cheerfully]: 'I'm sorry. we actually phased that out recently! However, we do have specials on _____ [lists items that are comparable and thrifty]!'
Still not making eye contact, she whips around, starts out the door, and immediately before exiting:
'Thanks. You just ruined my Monday.'"
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