EXTRA room please

A barista in Portland had an all too common encounter.

"This lady came in and ordered a '20 oz. espresso.' I figured she didn't really understand exactly what she was ordering and suggested a latte or a mocha, but she kept insisting that she wanted that espresso. I then had to fully explain that espresso is essentially just a one ounce shot, but tried to stay helpful, 'I could put it in a 20 ounce cup for you though if you'd like.'

She ended up settling on a regular cup of drip coffee."